Incorrect or Missing Product Shipped (IPS)
Defective or Broken Product Shipped (DPS)
Product Return for Credit Authorization (CA)
Product Return for Repair Authorization or Replacement
Authorization (RA)
Non Cancelable No Returnable (NCNR)
Non Cancelable Non Returnable Non Warranty (NCNRNW)
Shipping
Shipping time varies between service. Orders are processed and shipped usually within 24 hours during a business week. The shipping carries tht we use are USPS (United States Postal Service) and UPS (United Parcel Service, or other customer designated shipper. Our online inventory is automatically updated as orders are placed. If the Availability of any item in your order has changed, we will notify you of any backordered items promptly, we will also usually suggest substitute item. If we do not hear from you within 3 days, we may choose to ship the rest of your items and close your order. If the customer refuses a shipment, the customer will be required to pay for the shipping cost to have the product re-shipped to them.
Order that are shipped to PO Boxes, or a FPO/APO address must use USPS and not UPS. The customer must change the shipping address to a physical address if using UPS to ship the order. If the customer does not choose this option, GoodSteward LED will change the shipping method and charge for the extra shipping costs. As the end of the purchase checkout, we offer a shipping calculator to easily determine the shippig cost associated with that order.
GoodSteward LED does not offer any expedited Saturday dilivery options. All transit times are business days, not calendar days, unless otherwise specified. Using USPS the shipping time is around 2 to 5 days while UPS ground usually takes 5 to 7 days. GoodSteward LED also provides 2nd day and next day UPS delivery options.
If for any reason the customer is not completely satisfied, please email or call GoodSteward LED within 30 days of your purchase date, GoodSteward LED will refund the entire purchase price of the product less shipping and handling. If your purchase was eligible for Free Shipping, there will be a 20% restocking fee deducted from your credit or refund. The product warranty period is shown for each product in the product detail page. This date is from the purchase date, please email or call GoodSteward LED and GoodSteward LED will repair o replace the product.
The customer is required to contact GoodSteward LED via email or telephone immediately for a uniqure and valid return authorization number for each order to be returned. GoodSteward LED will NOT process any un-authorized return shipment to us that does not have a valid and unique return authorization number issued by GoodSteward LED. The customer will be required to pay for shipping the non returnable product or order shipped back to customer.
Incorrect or Missing Product Shipped (IPS)
The customer is required to verify the original ordered products when the order is placed, via email confirmation and/or verbal confirmation if the order was placed by phone. If the customer does not contact GoodSteward LED by email or phone after 1 day the customer has verified and accepts that the order is CORRECT. The customer has up to 3 days after receiving the order if the order has incorrect or missing product than what was ordered on the original order. If the product in the order is not wha is on the confirmed order or the product is missing, the customer is required to contact GoodSteward LED immediately via email or telephone to request a uniqure and valid (IPS) authorization number for each order that has incorrect or missing product. GoodSteward LED pays for shipping and ships correct or missing product to the customer. GoodSteward LED also provides the customer a prepaid return shipping lable to ship the incorrect product back to GoodSteward LED.
Products marked with NCNR "Non Cancelable Non Returnable Non Warranty" on the order product description are not returnable for credit, repair or replacement.
Defective or Broken Product Shipped (DPS)
Up to 5 days after receiving the order if the order has defective or broken product, the customer is required to contact GoodSteward LED via email or telephone request a valid and unique Defective Product Shipped (DPS) authorization number for each order that is defective or broken. GoodSteward LED test every LED light before it is shipped, so please verify that your product is defective or broken before contacting GoodSteward LED to request a valid and unique (DPS) authorization number for each order that is defective or broken. The (DPS) is valid for 15 days from date of issue. The customer pays for shipping the broken or defective product to GoodSteward LED. If the receiving date of the returned product is past the 15 days when the (DPS) was issued the return authorization will be refused and the customer will be required to pay for shipping to return the product back to the customer. If the returned product is found to be defective by GoodSteward LED the customer will get credit on shipping amount up to the original shipping cost of the order and credit for faulty or broken or defective product. The customer should place a new order immediately to replace the defective or broken product while the (DPS) is being processed up to 4 weeks due to shipping and processing time. The return authorization form must be included with the return or the return or the return will be refused and the customer will be required to pay for shipping to return the product to the customer. If the (DPS) is returned without proper postage, the customer will be required to pay the postage amount by deducting the postage amount from the (DPS) original order. The (DPS) will not be processed and the customer will be required to pay for return postage to return the unprocessed return.
Products marked with NCNR "Non cancelable Non returnable" in the product description are not returnable for credit, repair or replacement. Product that are marked with NCNRNW "Non cancelable Non returnable Non warranty" on the order product description are not returnable for credit, repair or replacement. GoodSteward LED will use for a defective product shipped the original shipping cost or the cost to ship the defective product(s) back to GoodSteward LED whichever is lower "Determined at time of return using best way ground shipping cost".
Product Return for Credit Authorization (CA)
Up to 30 days from the order date if the customer wishes to return product for credit on the customers credit card. No refunds are allowed after 30 days for any reason. The customer is required to contact GoodSteward LED via email or telephone to request a valid and unique credit authorization (CA) number for each order to return for credit. Once the (CA) is issued the customer must ship the product or products back immediately to GoodSteward LED. The (CA) is only valid for 15 days from the date of issue. If the receiving date of the returned product is past the 15 days when the (CA) was issued, the (CA) will be refused and the customer will be required to pay for shipping to return the product back to the customer. The product must be in original unused condition, unopened with all packaging materials and the original invoice and/or packing slip, or the (CA) will be refused for credit and the customer will be required to pay for shipping the non returnable product back to customer. Products marked with NCNR "Non cancelable Non returnable" in the product description are not returnable for credit. Products marked with NCNRNW "Non cancelable Non returnable Non Warranty" in the product description are not returnable for credit, repair or replacement. If the order used a coupon and the kept amount of items is less than the coupons amount needed for the coupon to be used, the kept items will be the return amount and the coupon discounted amount will be voided from the order. If the (CA) is returned without proper postage, the postage amount will be deducted from the (CA). The return authorization form must be included with the return or the return will be refused and the customer will be required to pay for shipping to return the product to the customer. Please allow up to 4 weeks for the credit to show up on your credit card due to shipping and processing time.
Product Return for Repair Authorization or Replacement Authorization
(RA)
Each product has the warranty period displayed in the product detailed information page. This is from the order date if the customer wishes to return defective product, the customer is required to contact GoodSteward LED via email or telephone request a valid and unique return authorization (RA) for each order to return for repair or replacement. The defective product must be in original un-modified condition and returned with all original packaging and the original invoice/packing slip must be included or the (RA) will be refused and the customer will be required to pay for shipping the non returnable product back to customer. The defective product will only be repaired or replaced with the same exact product only, color and base type no changes are allowed. The (RA) is only valid for 15 days from the date of issue. If the receiving date of the returned product is past the 15 days when the (RA) was issued, the (RA) will be refused and the customer will be required to pay for shipping to return the product back to the customer. Products that are marked with NCNRNW "Non Cancelable Non returnable Non Warranty" on the order are not returnable for credit, repair or replacement. The return authorization form must be included with the return or the return will be refused and the customer will be required to pay for shipping to return the product to the customer. If the (RA) is returned without proper postage, the customer will be required to pay for postage amount and the (RA) will not be processed and the customer will be required to pay for return postage to return the unprocessed return. For international order return authorizations the customer will be responsible for shipping to and from our facility for replacement. Please allow up to 4 weeks for the (RA) to be processed due to shipping and processing time. All replacement items assume the remaining warranty of the original product. All replace items become the property of GoodSteward LED and the replacement becomes your property.
If the customer refuses a shipment the customer will be required to pay for the shipping cost to have the product re-shipped to them. Please make sure the (IPS), (DPS), (CA) or (RA) authorization number is clearly marked on the outside of the returned package so that the order can be processed.
Return authorization orders will only be shipped or returned to domestic addresses only. An out of the country customer will be required to pay the shipping cost for a non-domestic return authorization. The customer is responsible for shipping insurance and delivery tracking/confirmation when returning an return authorization (CA), (RA) or (DPS) . We highly recommend using UPS to return your items as you the sender will be responsible for any items lost that were shipped to us. Return authorization orders will usually be shipped through the Postal Service because UPS does not allow shipping to PO Boxes.
GoodSteward LED will refuse to warranty LED lights that are not designed for continuous use such as RV, boat and planes where the LED light is used for continuous use. Please use GoodSteward products that are designed for "continuous use" such item number ?????, ?????, ????? and ?????. The LED's color and the product appearance can change from order to order. GoodSteward LED cannot guarantee to replace the product exactly to match the product you have warranted from GoodSteward LED in both product appearance and LED's color. GoodSteward LED will repair or replace the defective product. If the product can not be repaired the LED Light will be replaced with a new LED Light. The new LED may not match the existing LED since it is new and manufactured in a new batch of LEDs. LED Lights fade over time. GoodSteward LED will warranty faulty or defective LEDs, LEDs that flash, flicker or are not operating. GoodSteward LED will not replace LEDs that have their light output decreased over time or LEDs that have changed in color or color temperature "Kelvin color rating". GoodSteward LED will not replace the other functioning LED products so that they will match in color or brightness. LED Lights that are damaged by a negative voltage or electrical, damaged by improper voltage or voltage spike will not be warranted.
GoodSteward LED reserves the right to process the return authorization based on the rules above even if GoodSteward LED issues incorrect (CA), (RA), (DPS) or (IPS). If GoodSteward LED issues an incorrect (CA) or (RA) for these products that are labeled on the invoice as NCNR or NCNRNW the product will be returned at the customers expense and no replacement or credit will be issued.
We re-ship most return authorization orders in used boxes. Because it utilizes substantially less energy to reuse than to recycle, we will reuse packing materials whenever possible, rather than buy new, although recycled, materials. Most packing materials are also reused.
International Shipping
There is a minimum 250.00 USD for international orders, except for Canada. The orders must be paid by bank wire transfer only. International orders may be subject to customs fees, import taxes, duties, or other fees imposed by your government. GoodSteward LED is not responsible for any duties, taxes or other associated import fees that your country may impose. All such fees are your responsibility, and are not included in the shipping charges. Please contact your customs office for information about additional fees. Please contact GoodSteward LED phone operators to place an international order, the customer cannot place international orders online, the order will be canceled by GoodSteward LED.
GoodSteward LED will ship only to the following countries Anguilla, Argentina, Australia, Austria, Belgium, Brazil, Canada, Chile, China, Costa Rica, Cyprus, Czech Republic, Denmark, Dominican Republic, Ecuador, Estonia, Finland, France, Greece, Hong Kong, Hungary, Iceland, India, Ireland, Israel, Italy, Jamaica, Japan, Latvia, Lithuania, Luxembourg, Malaysia, Malta, Mexico, Netherlands, New Zealand, Norway, Poland, Singapore, Slovenia, South Africa, South Korea, Spain, Sweden, Switzerland, Taiwan, Thailand, Turkey, United Kingdom, Uruguay, Venezuela. When the customer is filling out the shipping and billing information please select the correct country in the country drop down box and select the correct country to ship international too. We are sorry but addresses in the preceding countries are the only destinations outside the United States that we ship to.
We have chosen not to ship to some countries for a variety of reasons (our carriers do not deliver there, we have products that cannot be easily shipped to these countries or we have had a high rate of fraudulent orders coming from these countries). We appreciate your interest in , and we would like to apologize for any inconvenience this may cause we offer other payment methods such as wire transfer.
GoodSteward LED is NOT responsible for packages held or denied by Customs in any destination country. The customer is responsible for the full order price and shipping costs should any package be held or denied by Customs. Should you refuse the package because of duty fees that may be associated with it, or for any other reason, you are responsibility for the full order price and shipping costs for the order.
Should an international order be lost or damaged in shipping, we will file a claim with the US postall service. GoodSteward LED will replace or issue credit for the lost order or damaged item(s) once the claim has been settled. Our liability in cases of lost or damaged packages is limited ONLY to the amount of the claim paid and settled by the carrier.
If a package cannot be delivered for any reason other than carrier loss or damage, to the address you provided, or should you refuse the package, you hereby agree to pay for the order in full and waive all rights of chargeback.
The actual shipping weight displayed during checkout may not be accurate. Extra shipping weight includes the additional handling costs due to the care needed in packing and shipping LED Lighting. Please make sure that you agree with the total shipping and handling cost before you submit your order.
The customer can pay by Visa, Master Card, money order, cashier check, check or wire transfer. Please mail check, cashier check or money order. Please allow up to 21 days if you placed your order by mail and paid with a check, cashier check, money order, wire transfer your order will be held until your check has cleared our bank, up to 21 days. The customer can pay by a purchase order if the customer has been approved for a net 30 account by LEDLight.com. Please see our preferred customer credit program for move information.
Paid Back Ordered Products
GoodSteward LED tries to keep all items in stock, but some items may become back ordered. A paid back ordered item will be marked on the packing slip when you receive the order showing the item back ordered and the quantity back ordered. The customer has 30 days from the time the backorder items are shipped to return for credit. The customer warranty period shown is from date of paid back ordered product was shipped for the period of warranty time shown on the product detail page for the back ordered product. The customer can request a credit authorization on the paid back ordered item before it is shipped and up to 30 days after the back order has been shipped. Please contact GoodSteward LED for a valid and unique return authorization number for each paid backordered items to be returned. GoodSteward LED will choose the best shipping method for backorder items. Please allow up to 6 to 12 weeks for the back ordered products to be shipped or longer. Customer is responsible for shipping on paid backordered items. Products that are marked NCNR or NCNRNW are not returnable and can not be canceled.
Q-What
happens when my backordered item is discontinued?
A-We'll notify you when a backordered item becomes discontinued and make every effort to offer an alternate product. When we are not able to locate an alternate product, your order for the discontinued item will be canceled and refunded.
Unpaid
Back Ordered Products
GoodSteward LED tries to keep all items in stock, but some items may become back ordered. A unpaid back ordered item will inform you that we are out of stock when you place the order. The customer has 30 days from the time the unpaid backorder items are shipped to return for credit. The customer warranty period shown is from date of back ordered product was shipped for the period of warranty time shown on the product detail page for the back ordered product. Please contact GoodSteward LED to cancel a unpaid back ordered product. GoodSteward LED will choose the best shipping method for backorder items. Please allow up to 6 to 12 weeks for the back ordered products to be shipped or longer. Customer is responsible for shipping on backordered items. Products that are marked NCNR or NCNRNW can not be canceled.
Special Offers Cancelation
GoodSteward LED special shipping and coupon offers subject to change or cancellation without notice.
Free shipping is only offered to orders shipped to the 48 United States. When returning for credit an order that was eligible for free shipping a 20% restocking fee will be deducted from the returned amount. If you are returning part of an order for credit and the product that you have retained is less than the amount that qualifies for free shipping, a 20% restocking fee will be deducted from the retuned amount.
You are responsible for a 15% restocking fee on all refused orders, in addition to all freight charges. No future orders will be shipped until these fees are paid.
The maximum allowed percent off amount that the coupon can be used for will be shown in the coupon disclaimer. Only one coupon can be used per order. When returning a partial order for credit and the amount of the remainder order is less than the coupon than the amount that qualifies for the coupon, the coupon will be deducted from your returned credit amount.
GoodSteward LED can not provide for free or a discounted price greater than what GoodSteward already provides. GoodSteward LED offers a 30 day trial money back guarantee period if you are not satisfied with your purchase. You can return it for refund within 30 days of purchase date.
Phone Messages Reply
GoodSteward LED will return customers phone messages as soon as possible. Please leave customer name, customer telephone number and brief description. If you receive voice mail message during business hours, GoodSteward LED will return your telephone message as soon as possible.
All emails received by GoodSteward LED must be 5MB in size or smaller, this includes the attachments. The emails that meet this requirement will be answered by one of our representatives as soon as possible. If you do not receive an "automated ticket" from our system stating that we have received your email, please resend your email, this means that we have not received your eail and therefore cannot respond to it.
Orders placed by phone
GoodSteward LED is not responsible or liable for orders placed by our phone operators. GoodSteward LED will try its best to place your order correctly over the telephone but it is the customer responsibility to verify by phone when the order is confirmed to you when you place the order and by the email confirmation that is sent to the customer when the order is completed.
Orders $1000 and over
Any order $1000 or more will need a NCNR (Non-Cancelable Non-Returnable) agreement form signed and either faxed back or emailed back. Orders will not ship out until the signed NCNR agreement form is received.
Non Cancelable Non Returnable (NCNR)
Products that are identified by "Non Cancelable Non Returnable" NCNR can not be canceled for credit or returned for credit. Products that are identified NCNR are products that are on sale, products that are for resale or special ordered products. If GoodSteward LED issues an incorrect (CA) or (RA) for these products that are labeled on the invoice as NCNR the product will be returned at the customers expense and no replacement or credit will be issued.
Gift Cards are a Non Cancelable Non Returnable (NCNR).
Non Cancelable Non Returnable Non Warranty (NCNRNW)
Products that are identified by "Non Cancelable Non Returnable Non Warranty" NCNRNW can not be canceled for credit, returned for credit, returned for warranty repair or returned for warranty replacement. Products that are identified NCNRNW are Low Voltage 12 Volt AC/DC products that can be damaged by improper use such as operating the product by a over voltage or under voltage or products that are on sale, or products that are discontinued and can no longer be repaired, replaced.
E27 Low voltage 12 Volt AC/DC products can be easily screwed into a line voltage E27 socket that is greater than 12 volts AC or DC and will destroy the product. If LEDLight.com issues an incorrect (CA) or (RA) for these products that are labeled on the invoice as NCNRNW the product will be returned at the customers expense and no replacement or credit will be issued.
Exclusion of Liability
1. We do not represent, warrant or undertake that access to our website, the Materials or any part thereof will be uninterrupted, reliable or fault free.
2. We do not represent, warrant or undertake to you that our website, the Materials or any content contained therein will be accurate, complete or reliable.
3. We do not represent, warrant or undertake that any services (whether or not provided by us) will be provided with due care and skill.
4. To the extent permitted by law, we exclude all liability (whether arising in contract, tort or otherwise and whether or not due to our negligence) for any damages, loss or expense including without limitation, direct, indirect, special or consequential damage, or economic loss which we may otherwise have to you as a result of:
a. any access, use or the inability to access or use website, or reliance on the Materials and/or any information contained therein;
b. any technical, factual, textual or typographical inaccuracies, errors or omissions on or relating to our website, the Materials or any information contained therein;
c. any system, server or connection failure, error, omission, interruption, delay in transmission, or computer virus.
d. any delay in providing, or failure to provide or make available, services and/or Materials or any negligent provision of services and/or Materials;
e. any Materials and/or information not being fit for their intended purpose;
f. any misrepresentation on or relating to our website, the Materials or the services (other than a fraudulent misrepresentation made by us or on our behalf)
g. any use of or access to any other website linked to our website. even if GoodSteward LED or its employees are advised of the possibility of such damages, losses and/or expenses. Any hyperlinks to any other website are not an endorsement or verification of such websites and such websites should only be accessed at the user's own risks. This exclusion clause shall take effect to the fullest extent permitted by law.
This Agreement shall be governed by and construed in accordance with the laws of the state of Texas.
The proper venue for any proceeding at law or in equity shall be Dallas County, Texas. The parties hereto hereby waive any right to object to venue in Dallas County, Texas.
THE CUSTOMER AGREES TO PAY ALL INVOICES WITHIN THE AGREED TERMS AND CONDITIONS. OUR STANDARD TERMS ARE NET (30) THIRTY DAYS. IN THE EVENT INVOICES ARE NOT PAID WITHIN THE AGREED TERMS OF THE INVOICE, THE CUSTOMER AGREES TO PAY INTEREST, CHARGED AT THE RATE OF 1.5% PER MONTH (18% PER YEAR) AND ANY COSTS INCURRED BY AMERICA GOODSTEWARD INTERNATIONAL LLC IN COLLECTION OF MONIES DUE INCLUDING COLLECTION FEES, ATTORNEY FEES, COURT COSTS, ETC.
The customer agrees to only file a chargeback within the first 60 days when the order was placed, after 60 days the customer waives their right to a chargeback through their credit card.
Past Due Accounts
All shipments will be withheld until the account is brought current, this includes IPS, DPS, CA or RA's or new orders until the customer pays their due accounts.
Proof of Payment
The customer responsibility to provide proof of payment for their account if requested. If the customer can not provide proof of payment for a invoice or account the customer is responsible for payment of the invoice in full.
We reserve the right to refuse service to anyone, including customers who provide incomplete, inaccurate, or false credit information, upon suspicion of credit card fraud or in any situation where we see fit in order to protect the rights and interest of GoodSteward LED.
No Representations
You acknowledge that neither GoodSteward LED, nor anyone acting on or behalf, has made any representation or statement of fact or opinion to induce the purchase of any goods specified on your invoice.
If any provision of this agreement shall be unlawful, void, or for any reason unenforceable, it shall be deemed separable from the remaining provisions of this agreement, which shall remain valid and enforceable according to its terms.
Notification of Changes
This policy is in effect as of February 2015. If we decide to change our store policies, we will post those changes on the GoodStewardLED.com website store policies link, so our users are always aware of our store policies.
